Refund policy

At Pillar Supply, every piece is made to order with purpose. Because each item is produced specifically for you, we do not accept returns or exchanges for incorrect size selection, fit preferences, color preferences, or changes of mind.

We want you to feel confident in every order, and we stand behind the quality of our products. If something isn't right when your order arrives, we're here to help.

Damaged, Defective, or Incorrect items:

If your order arrives damaged, contains a printing or manufacturing defect, or you receive an incorrect item, please contact us within 7 days of delivery.

Email pillarsupply@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once we've reviewed your request, we'll work with you to resolve the issue. Eligible orders will receive a replacement at no additional cost or a refund to the original payment method.

Returns & Exchanges:

Because our products are made to order, we cannot accept returns or exchanges for:

• Ordering the wrong size

• Personal fit or style preferences

• Changes of mind after purchasing

• Minor variations in print placement or color that fall within normal production tolerances

Please review the product description and sizing information carefully before placing your order.

Refunds & Replacements: 

If your item qualifies for a refund or replacement, we'll let you know the next steps.

Approved replacements are provided at no additional cost. Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

We're Here to Help:

Your experience matters to us. If you have any questions about your order, sizing, or a potential product issue, please reach out to pillarsupply@gmail.com.

Thank you for supporting Pillar Supply and being part of what we're building.

This policy does not limit any rights you may have under applicable consumer protection laws.